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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rachetta Johnson

August 29, 2023

5  out of  5 rating by Rachetta Johnson
"Very friendly and professional! I'm glad I found them!"

Jasmin Suarez

August 16, 2023

5  out of  5 rating by Jasmin Suarez
"The whole team has been so helpful with my million of questions. They have also been so patient with me. I greatly appreciate it."

Mykia Mcclure

August 5, 2023

5  out of  5 rating by Mykia Mcclure
"Marquetta answered all of my questions in a way that I understand perfectly, was patient and very informative and knowledgeable about the products and services. Will definitely have a customer in me."

Lou Guy

August 3, 2023

5  out of  5 rating by Lou Guy
"Candace and her team have been so helpful in addressing all of our families insurance needs with our move and making sure we had the coverage we need."


August 3, 2023

5  out of  5 rating by Destiny
"Marquetta was very helpful and polite, she took time to inform me on everything they had to offer without and helped me pick the best policy to fit my needs. I will be sending friends and family to her !"


August 2, 2023

5  out of  5 rating by Chris
"Great agency! I love how Candace keeps on touch with her customers. Also thanks for the birthday call. Very appreciated."


August 2, 2023

5  out of  5 rating by Lenise
"Great customer service. A wonderful team to work with! Thank you Candace!"

Roschen Watson

July 28, 2023

5  out of  5 rating by Roschen Watson
"Very professional and quick response when it comes to communication"

Soniael Nicole

July 28, 2023

5  out of  5 rating by Soniael Nicole
"Candace and her team are the best in the business. Very professional, courteous, timely in response, and very knowledgeable. Transitioning to a new area finding an agent can be daunting but joining up with Candace and her team made the transition a breeze. If you are in the Cincinnati area I highly recommend Candace Bates and her State Farm team!"

Aharon Williams

July 6, 2023

5  out of  5 rating by Aharon Williams
"Shalom Ms Candace Has Been Very Helpful Getting Help When I Needed To Change Auto Insurance Policy For Both Vehicles."

Judy Durham

July 5, 2023

5  out of  5 rating by Judy Durham
"I have been with State Farm for 45 years and they have always given me impeccable, wonderful service. Many thanks to Candace Bates Agency!"

Karyl Cunningham

June 23, 2023

5  out of  5 rating by Karyl Cunningham
"I experienced absolutely wonderful service from Ms. Bates and her State Farm team! The follow-up was superior and Ms Bates discussion regarding options was greatly appreciated."

Domestra Hawkins

June 12, 2023

5  out of  5 rating by Domestra Hawkins
"Marquetta has excellent customer service skills! She handled everything with profiency. So glad to be with Candace Bates State Farm due to Marquetta! She makes you feel like family."

Annie Colvin Johnson

June 6, 2023

5  out of  5 rating by Annie Colvin Johnson
"Excellent service! Gets the job done. Thanks Candace"

Jackie Wilson

May 22, 2023

5  out of  5 rating by Jackie Wilson
"A consummate professional, extremely service oriented, and a seasoned industry professional. Candace Bates a fantastic resource and I wouldn't trust anyone else as my agent! Thank you!"

Barbara Culver

May 10, 2023

5  out of  5 rating by Barbara Culver
"Candace is a warm competent agent. She listens carefully and then is willing todo "whatever it takes" to resolve the issue. She helped me work with the right people to solve a 5 month old claim problem which was both confusing and causing unnecessary stress. I highly recommend this intelligent, capable caring person to be your agent"

Travia Anderson

May 8, 2023

5  out of  5 rating by Travia Anderson
"Marquette was extremely helpful. She acted with urgency when needed, but also took her time to make sure I understand my options."

Kevin Corey

May 6, 2023

5  out of  5 rating by Kevin Corey
"My wife and I finally found someone who has great interpersonal skills and a heart to help! You are a blessing Candace"

Myles McLean

May 4, 2023

5  out of  5 rating by Myles McLean
"First time I called the office I spoke with Candace directly. That leaves a good impression. Especially since I never heard from the agent I had formerly been with for several years. I'm excited to have Candace as my agent!"

Lauren Beer

May 2, 2023

5  out of  5 rating by Lauren Beer
"Amazing!! Candace & Marquette really go above and beyond in helping their clients! I had some "re-arranging" to do with insuring my vehicles and they were absolutely the best! They worked with me in a professional and friendly way to get the job done! Thank you so much, ladies!"

De'Angelo Weakley Sr

April 6, 2023

5  out of  5 rating by De'Angelo Weakley Sr
"Nice and very informative.."

Willis Cox

April 6, 2023

5  out of  5 rating by Willis Cox
"Fantastic job! Quick response and very thorough I purchased a new car and I received my new insurance card via email and presented to car dealer."

Jordan Davis

April 4, 2023

5  out of  5 rating by Jordan Davis
"Marquetta Johnson is awesome , reaches out and stays in contact with you and follows up to see how everything is going ."

Tim Shield

March 31, 2023

5  out of  5 rating by Tim Shield
"Seriously, she’s awesome. Bought a car and a week later some guy runs into me. She mediated, took the lead and she goes the extra mile. I don’t normally rate insurance people much less write about them. She’s an exception."

Brittany Ferguson

March 31, 2023

5  out of  5 rating by Brittany Ferguson
"Candace, you and your team are a pleasure to work with. I’ve had the pleasure of working with Marquette And Lacora. Both ladies were very professional. The office is so welcoming. I felt apart of the team with all the interaction that I was getting. I love how much of a great team you all make. I will/have been recommending a lot of people that I know so come see you guys for all types of insurance. I’m excited to see how far are you guys will go I know you guys will do amazing work and thank you so much for helping me get my family secured. I hope to do more business with you all in the near future you guys are awesome. 😊"