Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Willis Cox

Willis Cox

November 1, 2024

5  out of  5
rating by Willis Cox
"I contacted my agent Candace Bates about an estimate I received she had administrative personnel Lacora assist me. Lacora was very professional, thorough and prompt in taking care of my situation.Due to her prompt attention I received a call within minutes of me contacting her from the claims adjuster. Thanks again Willis Cox"
We responded:
"Excellent! Thank you so much for your feedback. We truly appreciate your business. Call us anytime, happy to assist. Candace "
Profile photo of nina johnson

nina johnson

November 1, 2024

5  out of  5
rating by nina johnson
"LaCora is very helpful get back with you in a timely matter answers questions professional nice friendly polite I enjoy speaking with her.great job"
We responded:
"Thank you, Nina! We appreciate your business. Candace "
Profile photo of Alyssa Bunker

Alyssa Bunker

October 29, 2024

5  out of  5
rating by Alyssa Bunker
"Quick Help. Form was emailed directly to me for easy access. LaCora was great help!"
We responded:
"Thank you Alyssa! We truly appreciate your business. LaCora is a pleasure to work with. Candace "
Profile photo of Jamar Batchelor

Jamar Batchelor

October 25, 2024

5  out of  5
rating by Jamar Batchelor
"I never leave a review because I never know if the company will read them. I am hoping that Candace will read this one. I’m so happy with State Farm and Lacora in particular. She was so very nice. The office was so clean and the energy that she gave off was so caring and welcoming. I just love her energy. She handled my needs in a timely manner. She was very professional. If I have a problem she tries to help out the best way she can. I appreciate her for being so kind. Thank you for what you do. Having an assistant like you I know Candace can breathe because you get the job done."
We responded:
"Jamar, thank you so much for your positive feedback especially about LaCora. And yes, she’s truly special to me. Candace "
Profile photo of Mymy Love

Mymy Love

October 23, 2024

5  out of  5
rating by Mymy Love
"I appreciate the love and support from State Farm and it’s team thank you so much LaCora Johnson and Candace bates"
We responded:
"Thank you! "
Profile photo of Ms Alicia

Ms Alicia

October 19, 2024

5  out of  5
rating by Ms Alicia
"I recently moved to Cincinnati and Candice was very helpful in getting me transferred. She was extremely communicative and I never had to wait long to hear from her. Highly recommend her as an agent!"
We responded:
"Thank you so much Alicia! Those words were so kind and I appreciate you trusting my agency with your insurance needs. Feel free to contact us anytime. Candace "
Profile photo of adfriedrich

adfriedrich

October 18, 2024

5  out of  5
rating by adfriedrich
"I’ve had homeowner’s, auto, and personal liability umbrella coverage with Candace Bates and Marquetta Johnson. They have been unfailingly professional, helpful, responsive and competitive with respect to the service they’ve provides me and the policies they’ve created for me. They have incredible integrity and I trust them completely. Insurance agents can be awful. Candace and Marquetta are wonderful. I will always be a loyal customer; they’ve earned it."
We responded:
"Andy, thank you so much for your kind words. Thank you for allowing us to earn your trust. Candace "
Profile photo of Isaiah Epps

Isaiah Epps

October 17, 2024

5  out of  5
rating by Isaiah Epps
"Great Customer Service. Quick responses and follow-up."
We responded:
"Thank you Isaiah! Candace "
Profile photo of Cheryl Rodgers

Cheryl Rodgers

October 10, 2024

5  out of  5
rating by Cheryl Rodgers
"Anytime I have reached out to Candace Bates-Statefarm office I have had excellent customer service. I have always had all questions answered, if any information requested it was always received timely. LaCora is very professional and polite!"
We responded:
"Thanks Cheryl! Candace "
Profile photo of Tess Marshall

Tess Marshall

October 4, 2024

5  out of  5
rating by Tess Marshall
"LaCora was great and very helpful!"
We responded:
"Thank you, Tess! "
Profile photo of Carolyn Martinez

Carolyn Martinez

October 3, 2024

5  out of  5
rating by Carolyn Martinez
"Each time I have a question, I quickly get an answer from Candace. I truly appreciate her attention to customer service."
We responded:
"Thank you so much, Ms. Martinez, it’s a pleasure working with you. Thank you for trusting us with your business. Call us anytime. Candace "
Profile photo of sachin pathania

sachin pathania

October 2, 2024

1  out of  5
rating by sachin pathania
"Subject: Terrible Experience with Candace bates I am writing to express my extreme dissatisfaction with my recent experience with Candace Bates. On 27th of August, I initiated the cancellation process by contacting your customer service department. I provided all the necessary information and requested immediate cancellation of my policy, effective 30th of Sep. I made a lot of calls to them to make sure that they scheduled my cancellation.However, as of today, my policy remains active.I had to call them again to cancel my policy . Their lack of professionalism and disregard for my time is unacceptable. I strongly advise anyone considering this insurance company to look elsewhere. Their customer service is abysmal, and their agents are clearly incompetent."
We responded:
"Sachin, thank you for your feedback. We’ sorry that you felt that you had a bad experience. After you and I spoke on the phone, you stated you were completely satisfied, but we appreciate your business and please let us know if we can do anything for you in the future."
Profile photo of Cam

Cam

September 28, 2024

5  out of  5
rating by Cam
"One of the best Agents you will ever encounter. She is very knowledgeable and always place customer’s needs first. Her team is amazing. You will not be disappointed. Candace is a good neighbor!"
We responded:
"Thank you so much for your positive feedback! We appreciate you! Candace "
Profile photo of Josh Ross

Josh Ross

September 26, 2024

5  out of  5
rating by Josh Ross
"Amazing Agent! Highly recommend."
We responded:
"Thank you, Josh! Candace "
Profile photo of Chelsee Joel

Chelsee Joel

September 13, 2024

5  out of  5
rating by Chelsee Joel
"Candace was so helpful and was able to find coverage that is affordable and works for my small business here in Cincinnati. Highly recommend Candace and her team. Thanks you!!"
We responded:
"Thank you so much, Chelsee for your positive feedback! You are a pleasure to work with. Call us anytime. Candace "
Profile photo of Evelyn Alcorn

Evelyn Alcorn

September 10, 2024

2  out of  5
rating by Evelyn Alcorn
"Had many issues with Candence. Been with State Farm for approx. 9 years had 2 different agents and was always satisfied with them. Been with this agent and issues are always an challenge. She never does what she says. She will call and say she will return my call and frequently does not. Seems like she's overwhelmed most of the time, she even was calling who was over a claim I had and called me instead of them."
We responded:
"Evelyn, I appreciate your feedback and sorry that you’re not satisfied up to your standards. I thought when you and I spoke at your home, we were in a good space. I believe you know me well enough that I operate in a honest manner while conducting myself with the upmost respect and professionalism with my customers. I will continue to work for you to ensure all your concerns are handled appropriately. Candace "
Profile photo of Lincoln Wilson

Lincoln Wilson

September 5, 2024

5  out of  5
rating by Lincoln Wilson
"Quick and efficient. LaCora gave me a call to check up on me and see if I was still satisfied with their service. Happy to say I am!"
We responded:
"Thank you, so much Mr. Wilson. We truly appreciate your business. Candace "
Profile photo of Hannah Cunningham

Hannah Cunningham

September 4, 2024

5  out of  5
rating by Hannah Cunningham
"LaCora was respectful of my time and was very kind over the phone!"
We responded:
"Thank you, Hannah for the positive feedback! We truly appreciate your business. Candace "
Profile photo of Jaime Dotson

Jaime Dotson

August 28, 2024

5  out of  5
rating by Jaime Dotson
"State Farm agent Candace Bates firm is a very great place, without a doubt she is a very knowledgeable insurance agent. Her customers is very important to her and she takes very good care for them. Her kindness and customer service is top tier. I recommend her and her team. A 10 out of 10."
We responded:
"Thank you so much Jaime, it has been a true pleasure working with you. Candace "
Profile photo of k f

k f

August 23, 2024

5  out of  5
rating by k f
"LaCora was sop friendly and professional. She took care of my request in a matter of minutes. Thank you!"
We responded:
"Thank you for the positive feedback! Candace "
Profile photo of Lib K.

Lib K.

August 20, 2024

5  out of  5
rating by Lib K.
"I needed to change auto insurance from one car to another. LaCora assisted me over the phone and made the process extremely easy. She was efficient, knowledgeable, professional and friendly. Thanks to her, my day became less complicated. Great job. Thanks again."
We responded:
"Thank you for the positive feedback and words regarding our office assistant, LaCora. We appreciate your support and business. Candace "
Profile photo of Keith Johnson

Keith Johnson

August 20, 2024

5  out of  5
rating by Keith Johnson
"Good communication"
We responded:
"Thank you, Keith. We appreciate your positive feedback! Candace "
Profile photo of MrFutureComedy

MrFutureComedy

August 14, 2024

5  out of  5
rating by MrFutureComedy
"This agent is the prime example of “PERFECT” customer services!!! She went above and beyond to get me the best deals!!! Easy person to communicate with and make your needs feel important!!"
We responded:
"Thank you so much! I appreciate you and thoroughly enjoyed working with you as well. 😊 Candace "
Profile photo of Paige Madden

Paige Madden

August 14, 2024

5  out of  5
rating by Paige Madden
"Candace was so helpful and personable! She genuinely cares about getting you the best rate she can!"
We responded:
"Thank you, Paige! It was a pleasure working with you. Please let me know if there is anything else I can assist with. C"
Profile photo of Kyla Moorman

Kyla Moorman

August 11, 2024

5  out of  5
rating by Kyla Moorman
"Very helpful and informative"
We responded:
"Thank you for the positive feedback! We appreciate your business. Candace "